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 CAPS Invites your Feedback!

Comments and Suggestions 

Counseling and Psychological Services (CAPS) and every member of our team is committed to maintaining the highest standards for patient satisfaction. As such, we encourage all comments and suggestions from patients and their concerned loved ones. You can submit feedback confidentially through our online survey or contact our Clinical Director, Dr. Jerry Phelps at (858) 534-3755. Use the Tabs Below to select which type of feedback to provide.

CAPS Patient Feedback Survey

CAPS wants feedback on your experience. Please complete the following brief survey about your experience with CAPS. You can choose to submit feedback anonymously, but if you include your contact information a member of the CAPS team will contact you within 7 business days to let you know that we have received your feedback and what the next steps are. We appreciate your feedback. Please click on the link below to take the survey:

Reporting Sexual Misconduct

How to Make a Report of Sexual Harassment and Notice of Nondiscrimination

The University of California and UC San Diego Counseling and Psychological Services are committed to the principle of treating each community member with respect and dignity.

University of California Notice of Nondiscrimination

Across all of its locations, including clinical settings, the University prohibits discrimination and harassment (including sexual assault and other forms of sexual harassment). UC San Diego Counseling and Psychological Services provides equal opportunities for all patients, applicants, employees, faculty, and students regardless of sex, gender identity or expression, sexual orientation, or other legally protected characteristics. For more on the University’s commitment to integrity, accountability and respect for all members of our community, please see the University’s Principle of Community at https://ucsd.edu/about/principles.html


UC San Diego Patients and Students - How to Report

If you have experienced sexual harassment, please report it. To speak with a Title IX officer, please call (858) 534-8298. You may also submit an online report. The UC San Diego Title IX Office tries to protect people’s privacy, while also fulfilling its obligations to respond appropriately to all reports it receives. In some situations, certain laws and University policies may require disclosure enforcement, or other agencies. If you are unsure if you want to file a report, we recommend contacting one of the following confidential resources first for advice and support:

  • CARE Advocate - CARE at the Sexual Assault Resource Center
    • CARE at SARC provides confidential* advocacy and education office for sexual violence and gender-based violence (dating violence, domestic violence, stalking). CARE provides violence prevention education for the entire UCSD campus and offers free and confidential services for students, staff and faculty impacted by sexual assault, relationship violence and stalking
    • Student Services Center, 5th floor, Suite 500| (858) 534-5793 | Email: careinfo@ucsd.edu | https://care.ucsd.edu
  • CAPS (Counseling and Psychological Services)
    • For emotional support, or individual or group counseling.
    • Galbraith Hall 190 | 858-534-3755 (24/7) | https://caps.ucsd.edu
  • Off-Campus Resources
  • Student Legal Services

These offices are not required to report instances of sexual harassment to the University. The University reviews all reports of sexual harassment in accordance with the University’s Sexual Violence and Sexual Harassment Policy and other applicable policies. See additional options available to you in the Section named "Patients - Additional methods to report sexual misconduct."

UC San Diego Workforce - How to Report

UC San Diego provides resources to faculty and staff who want to report sexual misconduct or seek help for themselves or others. As an institution, we are all responsible for creating and maintaining the safe, supportive and respectful environment our patients and colleagues expect and deserve. All members of the UC San Diego community are urged to immediately report information regarding possible sexual misconduct directly to the Title IX office or anonymously to the compliance hotline. For more information about your responsibility to report sexual misconduct as a member of the UC community, click here.

  • TITLE IX:
  • Compliance Hotline: 800-403-4744

To Provide General Feedback about your Patient Care Experience

CAPS welcomes feedback on your experience. Please complete the following brief survey about your experience with CAPS. You can choose to submit feedback anonymously, but if you include your contact information a member of the CAPS team will contact you within 7 business days to let you know that we have received your feedback and what the next steps are. We appreciate your feedback. Please click on the link below to take the survey:

To Obtain Your Medical Records

You may obtain a copy of your medical records in person, by mail, by fax, or by MyChart (online) request. For detailed instructions, contact the CAPS Front Desk at 858-534-3755. We recommend requesting and receiving your medical records online for fast and easy service.

  • Log in to MyStudentChart. If you do not have a MyChart account, you can signup directly from the website.
  • Choose Health > Medical Records
  • Choose Medical Record Request and follow the prompts
  • Your records will be delivered to your MyChart account, usually within three business days. Records that require a provider’s approval for release may take longer

For Hearing and Visual Access Assistance

We provide free aids and services to people with disabilities to communicate effectively with us, like qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). If you need these services, contact UC San Diego Office for Students with Disabilities at 858-534-4382.

Reporting Obligations of UC Personnel

All University employees are responsible for creating and maintaining the safe, supportive and respectful environment that our patients and colleagues expect and deserve. Additionally, under some circumstances, UC San Diego CAPS staff members are required by University policy to immediately report possible sexual harassment to the Title IX office. Even those who are not subject to a mandate are urged to immediately report information regarding possible sexual harassment directly to the Title IX office or anonymously to the compliance hotline. For more information about your responsibility to report sexual harassment as a member of the UC community, click here.

Patients - Additional methods to report sexual misconduct

Additional methods to report sexual misconduct:

If you would prefer to file a complaint with an outside agency instead of, or in addition to, a complaint with the University, you can file a civil rights complaint with any of the following:

  • Medical Board of California: https://www.breeze.ca.gov/datamart/complaint.do?applicationId=1 (this site will allow you to file a complaint about any California-licensed physician or midwife)
  • California Department of Consumer Affairs: https://www.dca.ca.gov/consumers/complaints/consumer.shtml (this site will allow you to access the websites to file complaints about any health professional licensed in the State of California)
  • U.S. Department of Health and Human Services, Office for Civil Rights : The Office for Civil Rights works to ensure equal access to education and through enforcement of civil right protections on the basis of race, color, national origin, sex discrimination, disability and age.
  • California Department of Public Health’s Center for Health Care Quality (CHCQ): The CHCQ Licensing and Certification Program at the California Department of Public Health has regulatory oversight of licensed and certified health care facilities and of certain types of health care professionals. CHCQ also investigates consumer complaints against the facilities and professionals within its purview.
  • California Department of Fair Employment and Housing (DFEH): DFEH will investigate a failure by an employer to comply with sexual harassment prevention training and education requirements, and incidents of discrimination in employment, businesses and other services.
    • File a complaint electronically: https://www.dfeh.ca.gov
    • File a complaint by mail: 2218 Kausen Drive, Suite 100; Elk Grove, CA 95758
    • File a complaint by phone: 800-884-1684 (voice), 800-700-2320 (TTY) or California’s Relay Service at 711